Terms of Use

Last Updated: 06/10/2026

Welcome to Part Direct. These Terms of Use explain the rules for using the Part Direct website, browsing our products, purchasing used automotive parts, creating an account, and interacting with our services.

By accessing or using partdirect.com.au, you agree to these Terms of Use. If you do not agree with these terms, please do not use our website or services.

1. About Part Direct

Part Direct operates an online store for used automotive parts and related products. Our website provides information about available parts, including photographs, descriptions, vehicle compatibility information, pricing, availability and other relevant details.

We aim to provide accurate and useful information; however, used automotive parts can vary depending on the vehicle, model, year, specifications, previous use and condition.

Customers should carefully check all available information before placing an order. If you are unsure whether a particular part is suitable for your vehicle, please contact us before purchasing.

2. Using Our Website

You agree to use Part Direct only for legitimate purposes and in a way that does not:

  • interfere with the operation or security of our website;
  • damage, disable or overload our website or systems;
  • attempt to gain unauthorised access to our systems, accounts or data;
  • use automated systems to collect or copy website content without our permission;
  • upload or transmit malicious software, viruses or harmful code;
  • use the website to engage in fraudulent, misleading or abusive activity;
  • impersonate another person or business;
  • interfere with another customer’s use of the website; or
  • use our website for any purpose that is unlawful or prohibited by these Terms.

We reserve the right to restrict or suspend access where we reasonably believe the website is being misused or these Terms are being breached.

3. Product Information

Part Direct sells used automotive parts, and products may show signs of previous use.

Product descriptions, photographs and other information are provided to help customers identify and assess the part before purchasing. Photographs may not always show every minor mark, scratch, wear point or other characteristic of a used part.

Where relevant, product information may include:

  • vehicle make and model;
  • build year or model year;
  • engine information;
  • transmission type;
  • body style;
  • part number;
  • colour;
  • condition;
  • mileage or usage information where available;
  • photographs; and
  • other identifying information.

Vehicle compatibility information should be used as a guide. Where compatibility is critical, customers should confirm the part number, specifications or suitability with Part Direct before placing an order.

4. Product Availability

All products are subject to availability.

Because many of our parts are used and may be unique items, a particular part may only be available in limited quantities or may become unavailable without notice.

If an ordered part becomes unavailable before the order can be completed, Part Direct may contact the customer to discuss available options, including a replacement, alternative part or refund where appropriate.

5. Pricing and Orders

Prices displayed on the website are subject to change without notice.

An order is not considered accepted until Part Direct has confirmed the order and payment has been successfully processed or otherwise approved.

We may correct pricing, description or product information errors where they occur. If an error affects an order that you have placed, we may contact you before completing the order.

Customers are responsible for providing accurate information when placing an order, including:

  • full name;
  • delivery address;
  • contact details;
  • vehicle information where required; and
  • any other information necessary to process the order.

Part Direct is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.

6. Payments

Payments must be made using the payment methods available through our website or otherwise approved by Part Direct.

You agree that the payment information you provide is accurate and that you are authorised to use the selected payment method.

Part Direct may use third-party payment providers to process transactions. Payment information may therefore be handled in accordance with the relevant payment provider’s terms and privacy practices.

7. Used Automotive Parts

Most parts sold by Part Direct are used automotive parts.

Used parts may have normal signs of previous use, including minor scratches, marks, surface wear, fading or other cosmetic imperfections unless otherwise stated in the product description.

Customers should not assume that a used part will have the same appearance or condition as a brand-new replacement part.

Where a part has a specific known defect, damage or limitation that affects its use, we will endeavour to identify this in the product description or otherwise communicate it to the customer.

8. Part Identification and Compatibility

The customer is responsible for ensuring that the part purchased is suitable for their vehicle where compatibility has not been specifically confirmed by Part Direct.

Vehicle identification should include as much information as possible, such as:

  • make;
  • model;
  • year;
  • engine;
  • transmission;
  • body type;
  • VIN or chassis information where appropriate; and
  • original or replacement part number.

If you are uncertain about compatibility, contact Part Direct before purchasing.

Do not rely solely on a photograph or general vehicle description when purchasing a technically specific component.

9. Installation and Professional Advice

Automotive parts should be inspected before installation.

Where a part requires mechanical, electrical, diagnostic or specialist installation, we recommend having the part inspected and installed by a suitably qualified automotive professional.

Customers should verify that the part is suitable and in acceptable condition before installation.

Once a part has been installed, modified, dismantled or altered, its condition may be affected and additional assessment may be required if a return or warranty issue arises.

For information about returns, refunds and exchanges, please refer to our Returns & Refunds Policy.

10. Shipping and Delivery

Part Direct offers delivery options depending on the size, weight, type of part and delivery location.

Delivery timeframes are estimates and may vary depending on the destination, courier, freight service, weather, operational delays and other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address.

Some large, heavy, fragile or specialised parts may require different freight arrangements or may be available for collection only.

For international orders, customers may need to arrange delivery through a freight forwarding company. International customers are responsible for checking the freight forwarder’s requirements and any applicable destination charges or import requirements.

11. Collection Orders

Some products may be available for collection rather than standard delivery.

Where collection is available, customers must follow the collection instructions provided by Part Direct and collect the item within the agreed timeframe.

Large or heavy automotive parts may require suitable vehicles, equipment or assistance for safe loading and transportation.

The customer is responsible for ensuring that their chosen vehicle or transport arrangement is suitable for the size and weight of the item being collected.

12. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled in accordance with the Part Direct Returns & Refunds Policy.

Customers should inspect parts before installation and contact Part Direct as soon as possible if there is a problem with an order.

Certain products may have specific return conditions due to their type, condition, size, electrical nature or installation requirements.

Please review the Returns & Refunds Policy before purchasing where you are unsure about the return conditions for a particular item.

13. Customer Accounts

Some features of Part Direct may require you to create an account.

When creating an account, you agree to provide accurate and current information.

You are responsible for:

  • keeping your login information secure;
  • maintaining the confidentiality of your password;
  • ensuring that your account information remains accurate; and
  • all activity carried out through your account.

You should notify Part Direct if you believe your account has been accessed without your permission.

Part Direct may suspend or close an account where we reasonably believe it has been used fraudulently, improperly or in breach of these Terms.

14. Reviews, Feedback and Customer Content

Where Part Direct allows customers to submit reviews, comments, photographs, feedback or other content, you must ensure that the content is accurate and appropriate.

You must not submit content that:

  • is misleading or fraudulent;
  • is abusive, threatening or offensive;
  • contains another person’s private or confidential information;
  • infringes another person’s intellectual property rights;
  • contains malicious software or harmful material;
  • promotes illegal activity; or
  • is unrelated to the relevant product or service.

By submitting content to Part Direct, you grant us permission to use, reproduce, display and publish that content for purposes connected with our business, website, products, services and marketing.

We may remove content that we consider inappropriate, misleading, offensive or otherwise unsuitable.

15. Intellectual Property

The content and materials appearing on the Part Direct website are owned by or licensed to Part Direct unless otherwise stated.

This includes, but is not limited to:

  • Part Direct branding and logos;
  • website design;
  • text and descriptions;
  • photographs;
  • graphics;
  • product information;
  • videos;
  • page layouts;
  • software; and
  • other website content.

You may view and use the website for personal or legitimate business purposes connected with purchasing from Part Direct.

You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our website content without our prior written permission.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

These third-party websites are operated independently from Part Direct. We do not control their content, availability, security, privacy practices or terms of use.

If you choose to access a third-party website or service, you do so at your own discretion and should review that provider’s terms and privacy policy.

17. Website Availability and Accuracy

We aim to keep the Part Direct website available and information up to date.

However, we do not guarantee that:

  • the website will always be available;
  • every product will remain available;
  • all information will always be completely accurate or current;
  • the website will be free from errors or interruptions; or
  • the website will be free from technical issues or harmful code.

Website content may occasionally need to be corrected, updated, changed or removed.

We may also modify, suspend or discontinue parts of the website or particular services without prior notice.

18. Limitation of Responsibility

To the extent permitted, Part Direct is not responsible for losses, delays or problems caused by circumstances outside our reasonable control, including:

  • courier or freight delays;
  • incorrect delivery information supplied by customers;
  • delays caused by third-party service providers;
  • website or payment processing interruptions;
  • telecommunications or internet failures;
  • extreme weather or natural events;
  • transport disruptions;
  • customs or freight forwarding delays;
  • events affecting suppliers or transport providers; or
  • other circumstances beyond our reasonable control.

Nothing in these Terms is intended to remove or restrict any rights or protections that cannot be excluded.

19. Fraudulent or Unauthorised Activity

Part Direct takes fraudulent and unauthorised activity seriously.

We may investigate activity involving suspected:

  • payment fraud;
  • account misuse;
  • false orders;
  • unauthorised access;
  • identity misuse;
  • abusive behaviour;
  • attempts to obtain products or refunds dishonestly; or
  • other improper use of our website or services.

Where necessary, we may cancel orders, restrict accounts or take other appropriate action.

20. Changes to These Terms

Part Direct may update these Terms of Use from time to time.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published means that you accept the updated Terms.

21. Privacy

Your use of Part Direct is also subject to our Privacy Policy, which explains how we collect, use, store and manage personal information.

Please review our Privacy Policy before using our website or providing personal information to Part Direct.

22. Contact Us

If you have questions about these Terms of Use, a product, an order or your use of the Part Direct website, please contact us through the contact details provided on our website.

Part Direct
Quality Used Car Parts. Better Value. Australian Service.